❓ FAQ – Frequently Asked Questions

IT 🇮🇹

1. How long will it take to receive my order?
We ship products within 24–48 hours. Delivery times are:

  • 2–5 business days from local warehouses (EU/USA)

  • 7–15 business days for international shipments

2. Can I track my package?
Yes, you will receive an email with your tracking number as soon as your order ships.

3. What payment methods do you accept?
We accept credit/debit cards (Visa, Mastercard), PayPal, Apple Pay, and Klarna.

4. Can I return a product if I am not satisfied?
Of course! You have 14 days to return the product in its original condition. See our Return Policy for more details.

5. Are the products safe for my pets?
Yes. All our items are selected from reliable suppliers and designed with your pets' safety and comfort in mind.

EN 🇬🇧

1. How long will it take to receive my order?
We ship products within 24–48 hours. Delivery times:

  • 2–5 business days from local warehouses (EU/USA)

  • 7–15 business days for international shipping

2. Can I track my package?
Yes, you will receive an email with the tracking number as soon as your order is shipped.

3.What payment methods do you accept?
We accept credit/debit cards (Visa, Mastercard), PayPal, Apple Pay, and Klarna.

4. Can I return a product if I'm not satisfied?
Of course! You have 14 days to return the product in its original condition. Please check our Return Policy for details.

5. Are the products safe for my pets?
Yes. All our items are carefully selected from trusted suppliers and designed for pet safety and comfort.